FAQS

1.  How can I check the status of my order?

Once your order has been shipped, you will receive an email notification with a tracking number. You can track your order by clicking on the link provided or by searching for the tracking number on the courier’s website.

2. What is your return policy?

We offer returns, refunds, and exchanges within 30 days of receiving the product.

You can start our easy returns process HERE

3. Where do you ship?

We ship nationwide in the United States.

4. How do I cancel an order after placing it?

You can cancel your order before it is processed and shipped. To cancel your order, please contact our customer service within 24 hours of placing your order.

5. Does Okuneva.store accept custom tailoring?

Currently, okuneva.store does not provide tailor-made services. However, we always update designs with a variety of sizes and styles to suit the needs of each customer.

CONTACT US

Email: [email protected]

Working hours: 8am – 6pm (from Monday to Friday)